WELCOME TO DR STEPHENSON AND PARTNERS – We’re improving how we communicate with patients. Please tell us if you need information in a different format or communication support.
Our Practice is highly patient focused and we have a multidisciplinary approach to patient’s healthcare. We aim to deliver the best care to our patients by combining the skills of the practice team with other health and social care workers within the community. We are committed to building a relationship of mutual trust and understanding between the practice team and our patients. We will provide comprehensive personal and family healthcare that is friendly, confidential and of consistently high quality, EVERY MEMBER OF THE TEAM IN OUR PRACTICE HAS TWO ROLES – TO DO THE DAY JOB AND TO IMPROVE HOW WE DO THE DAY JOB
PATIENT NOTICES: If you suspect you have symptoms of Coronavirus, stay at home and isolate yourself, do not attend the surgery or go to hospital, ring 111 for advice. If you attend the surgery with suspected symptoms we may need to close the surgery for deep cleaning, inconveniencing other patients and staff ….. Henny Carmichael, Practice Manager
Help our emergency services by clicking on the link above for further information
RING 111 WHEN PRACTICE IS CLOSED FOR ACCESS TO EXTENDED ACCESS GP SERVICES ACROSS THE CITY
Sunderland GP Extended Access Service Patient Information
If you need to see a GP in the evening, at weekends or on bank holidays, Sunderland’s GP Extended Access Service can help. Run by local GPs, the Extended Access Service is a convenient way to see a doctor at a time to suit your busy lifestyle. Get more information about the Sunderland GP Extended Access Service
BANK HOLIDAYS – The practice will be closed on all public holidays. Please use Extended Access GP Services offered in the city as described above or dial 111 when surgery is closed.
1st April 2018- 31st March 2019 – DNA rates
The equivalent to 139 GP surgeries were wasted last year due to patients not cancelling their appointment. Please cancel using the text message service MJOG, automated service on our phone, ringing the surgery or via on-line access. 2067 extra appointments could have been given to patients. Working together we can provide more effective and efficient services. Thank you to those 5948 who did cancel their unwanted appointments. 782 used on-line to cancel appointment, the MJOG and On-Line access is the easiest ways for patients to cancel unwanted appointments.
CHANGE TO A 48 HOUR REPEAT PRESCRIPTION SERVICE –
14th October 2019
Due to an increase in list size and after discussion with our Patient Forum, our Repeat Prescription Service will be moving to a 48 hour turnaround service. If you request a prescription on a Monday it will be ready for collection or at your chemist after 3.30 pm on the Wednesday. If you put a request for a prescription on a Friday, it will be ready for collection or at your chemist by Tuesday after 3.30 p.m. This should hopefully ensure your prescription is always ready at the time we say it will be. Of late, there have been a few times when patients are having to return or are inconvenienced due to the prescription not being ready due to increased workload.
ECHO AND GAZETTE HEALTH AWARDS 2017 – Caroline Duncan shortlisted for Customer Service/Unsung Hero Award and Hazel Taylor shortlisted for Nurse of the Year. Below are some of our Team attending the ceremony to support Hazel and Caroline. Hazel won Nurse of the Year. Well done to them both. We are very proud of all of our team at the practice who provide excellent services/care to our patients. June Pace, Practice Manager
The National Diabetes Audit (NDA)
This practice is taking part in the National Diabetes Audit (NDA).
The NDA collects information about diabetes care from GP practices and hospitals and is used to help the NHS to improve care for patients with diabetes.
It is managed by the Health and Social Care Information Centre (HSCIC), working with Diabetes UK and Public Health England.
The information that the audit collects is controlled by law and strict rules of confidentiality.
The NDA only uses information about your diabetes care that is already recorded. For example, type of diabetes, latest blood pressure result and results of HbA1c, or eye screening tests. The NDA is not a research project. No extra blood tests, appointments or scans are needed.
NATIONAL CANCER DIAGNOSIS AUDIT
This GP Practice is taking part in an important national project to improve how people are diagnosed with cancer. This project is called the National Cancer Diagnosis Audit (NCDA)
You can choose not to take part if you have any concerns.
If you do not want your information to be used, please inform the receptionist, your GP or nurse. They will make sure that this is noted on your medical records, so your information is not included. This will not affect your care in any way.
A patient leaflet, with more information can be found at http://www.hscic.gov.uk/media/15870/Leaflet—Information-for-People-With-Diabetes/pdf/Patinfo_CoreAudit_leaflet_FINAL2.pdf
For further information please see http://www.hscic.gov.uk/nda and https://www.diabetes.org.uk/Professionals/Resources/National-Diabetes-Audit/
This website is aimed at providing you with important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.
A ‘healthy lifestyle’ is what we recommend:
- Stop smoking
- Eat a balanced diet with plenty of fruit and veg
- Exercise regularly
- Keep alcohol intake within recommended limits