WELCOME TO DR STEPHENSON AND PARTNERS – We’re improving how we communicate with patients. Please tell us if you need information in a different format or communication support.
Our Practice is highly patient focused and we have a multidisciplinary approach to patient’s healthcare. We aim to deliver the best care to our patients by combining the skills of the practice team with other health and social care workers within the community. We are committed to building a relationship of mutual trust and understanding between the practice team and our patients. We will provide comprehensive personal and family healthcare that is friendly, confidential and of consistently high quality, EVERY MEMBER OF THE TEAM IN OUR PRACTICE HAS TWO ROLES – TO DO THE DAY JOB AND TO IMPROVE HOW WE DO THE DAY JOB
Important information about the coronavirus (COVID-19)
The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with you does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they’re at home for longer than 14 days. The most up-to-date public guidance is always online at http://www.nhs.uk/coronavirus.
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online. For the latest COVID-19 advice please visit http://nhs.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines.
this means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash you hands often with soap and water, especially after using public transport.
- Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
PLEASE NOTE THAT THE SURGERY HAS SUSPENDED ALL ONLINE AND AUTOMATED APPOINTMENT BOOKING FACILITIES DUE TO THE CURRENT CORONAVIRUS SITUATION. PLEASE USE THE E-CONSULT ON THE PRACTICE WEBSITE.
We no longer accept requests or produce paper prescriptions
To reduce the risk of spreading Coronavirus for patients and staff
We will NOT accept paper prescriptions requests until further notice
We do not want patients entering the practice exposing themselves or our staff to risk of infection
You should request your prescription in one of the following ways:
NHS APP – Available in the App Store (Apple of Android). Its easily to use and you can your prescriptions quickly and easily. You can even see when they’ve been approved by a GP.
Patient Access – Go to Patient Acces.Com, we can send you a link to get started in creating an account. There are many other options on line access, visit our website for more information.
You can email us at: SUNCCG.PrescriptionsA89010@nhs.net Or telephone us on: 0191 – 4162578 (Option 2)
You need to decide where we should send your prescription electronically. It can be to any pharmacy. You will not be able to collect from Reception desk – please let us know your pharmacy preference.
High risk patients –
A very small number of our patients will already have been identified as being at high risk. They will have received a text message or letter from the NHS in the past week. Those patients should stay at home for 12 weeks. There is another, larger group of patients who will also be advised to stay at home for 12 weeks. However, NHS Digital are still working to identify these patients.
If you think that you should be classed as high risk please have a read of the information below. At this stage the practice and GPs are not able to give any additional information or say which patients will be included, nor can we give you letters to confirm that you are at high risk.
Our advice to all of our patients is to stay at home, apart from essential shopping and one form of exercise each day. In all circumstances keep a 2 metre distance from other people and wash your hands regularly.
THE PRACTICE IS ALSO CURRENTLY WORKING ON A DEDICATED PRACTICE FACEBOOK PAGE IN ORDER TO KEEP PATIENTS UPDATED ON THE DEVELOPMENTS AND ITS WAYS OF WORKING.
Sunderland GP Extended Access Service Patient Information
If you need to see a GP in the evening, at weekends or on bank holidays, Sunderland’s GP Extended Access Service can help. Run by local GPs, the Extended Access Service is a convenient way to see a doctor at a time to suit your busy lifestyle. Get more information about the Sunderland GP Extended Access Service
The National Diabetes Audit (NDA)
This practice is taking part in the National Diabetes Audit (NDA).
The NDA collects information about diabetes care from GP practices and hospitals and is used to help the NHS to improve care for patients with diabetes.
It is managed by the Health and Social Care Information Centre (HSCIC), working with Diabetes UK and Public Health England.
The information that the audit collects is controlled by law and strict rules of confidentiality.
The NDA only uses information about your diabetes care that is already recorded. For example, type of diabetes, latest blood pressure result and results of HbA1c, or eye screening tests. The NDA is not a research project. No extra blood tests, appointments or scans are needed.
NATIONAL CANCER DIAGNOSIS AUDIT
This GP Practice is taking part in an important national project to improve how people are diagnosed with cancer. This project is called the National Cancer Diagnosis Audit (NCDA)
You can choose not to take part if you have any concerns.
If you do not want your information to be used, please inform the receptionist, your GP or nurse. They will make sure that this is noted on your medical records, so your information is not included. This will not affect your care in any way.
A patient leaflet, with more information can be found at http://www.hscic.gov.uk/media/15870/Leaflet—Information-for-People-With-Diabetes/pdf/Patinfo_CoreAudit_leaflet_FINAL2.pdf
For further information please see http://www.hscic.gov.uk/nda and https://www.diabetes.org.uk/Professionals/Resources/National-Diabetes-Audit/
This website is aimed at providing you with important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.
A ‘healthy lifestyle’ is what we recommend:
- Stop smoking
- Eat a balanced diet with plenty of fruit and veg
- Exercise regularly
- Keep alcohol intake within recommended limits