Dr Stephenson & Partners

PLEASE GIVE FEEDBACK ON OUR SURGERY BY COMPLETING THE FRIENDS AND FAMILY TEST BELOW  – F&F2903158_GP_Collection_Card_v0_3W     Your time is appreciated and will help develop and enhance our services

PRINT OFF AND RETURN TO SURGERY OR save on your computer and email to d.partners@nhs.net

 

November 2018 Results

FRIENDS AND FAMILY Nov 2018

91% of patients would recommend our practice to friends and family.  504 surveys returned (Paper and electronic via MJOG) 12337 patients on our register (4% of our total practice population and 12% of our targeted population 4215)

October 2018 Results

FRIENDS AND FAMILY Oct 2018

92% of patients would recommend our practice to friends and family.  511 surveys returned (Paper and electronic via MJOG)  12331 patients on our register (4.1% of our total practice population and 11% of our targeted population 4809)

September 2018 Results

FRIENDS AND FAMILY Sep 2018

90% of patients would recommend our practice to friends and family.  421 surveys returned (Paper and electronic via MJOG)  12347 patients on our register (3.4% of our total practice population and 11.4% of our targeted population – 3677)

August 2018 Results

FRIENDS AND FAMILY Aug 2018

91% of patients would recommend our practice to friends and family.   474 surveys returned (Paper and electronic via MJOG)  12299 patients on our register (3.9% of our practice population and 12% of the targeted population – 3978)

July 2018 Results

FRIENDS AND FAMILY July 2018

92% of patients would recommend our practice to Friends and Family.  click link above for results and patient comments   421 surveys returned (Paper and electronic via MJOG) 12289 patients on our register (3.4% of our practice population, 11% of the targeted population – 3973)

June 2018 Results

FRIENDS AND FAMILY June 2018

91% of patients would recommend our practice to friends and family.   445 surveys returned (Paper and electronic via MJOG)  12289 patients on our register (3.6% of our practice population and 11% of the targeted population – 4023)

May 2018 Results

FRIENDS AND FAMILY May 2018

91% of patients would recommend our practice to Friends and Family.  click link above for results and patient comments.   518 surveys returned (paper and electronic via MJOG)   We have 12288 patients on our register (4% of our practice population returned questionnaire of the 11% targeted population)

 

THE START OF THE FRIENDS AND FAMILY TEST IN GENERAL PRACTICE

JANUARY 2015 RESULTS

93%    LIKELY/VERY LIKELY TO RECOMMEND PRACTICE TO FRIENDS AND FAMILY

3%      NEITHER LIKELY OR UNLIKELY TO RECOMMEND PRACTICE TO FRIENDS AND FAMILY

1%      UNLIKELY TO RECOMMEND PRACTICE TO FRIENDS AND FAMILY

3%      VERY UNLIKELY TO RECOMMEND PRACTICE TO FRIENDS AND FAMILY

Some comments from patients: Fab practice, lovely staff, pleasant reception, staff helpful and sympathetic, friendly efficient service, flexible times are good for workers, been with this practice since 1948, always get appointment very quickly, Doctors are approachable, staff do their best in stressful situations, always treated with kindness and consideration, my whole family have been with the practice for many years and we have been happy with the care we have received.

Phone line is diabolical, phone line bad last time I rang for appointment, takes too long to get through on the phone, not happy with the phones

FEBRUARY 2015 RESULTS

91% of patients would recommend or highly recommend our practice to Friends or Family

Some comments from patients Very happy with prescription service, very punctual appointments/usually dealt with promptly/staff will try and find an appointment suitable for our needs, fantastic service and helpful staff, helpful in many practical ways, extremely good service, well organised, I’ve just changed from my doctor of 30 years to this practice, I changed to Dr Stephenson’s practice as I get treated as a person and my symptoms are not dismissed, Dr Swinburne is fantastic, the whole staff, from first meeting receptionists then to whoever you needa  consultation with, i.e. nurses, healthcare assistants, doctors have always been pleasant and caring and polite.  Everyone is a credit to the service you provide and thanks to Catherine who has taken me aside a couple of times when I have been upset, I have been with your practice a long time and never ever had a problem, Great doctors, lovely receptionists and I like on-line booking, the doctor took time to listen to me
Not happy not given a prescription they requested, frustrated when phoning for appointment using the present telephone system – apart from that the service is good, Always looked after by staff only complaint is trying to get through to surgery by telephone, walk in appointments far too quick

MARCH 2015 RESULTS – 92% of patients are likely or extremely likely to recommend our practice to friends or family

Some patient comments click on document  FRIENDS AND FAMILY MAR 15

APRIL 2015 RESULTS – 90% of patients are likely or extremely likely to recommend our practice to friends and family

Some patient comments click on document  FRIENDS AND FAMILY APR 15

MAY 2015 RESULTS – 91% of patients are likely or extremely likely to recommend our practice to friends and family

Some patient comments click on document  FRIENDS AND FAMILY May 15

JUNE 2015 RESULTS – 92% of patients are likely or extremely likely to recommend our practice to friends and family

Some patient comments click on the document FRIENDS AND FAMILY June 15

JULY 2015 RESULTS – 93% of patients are likely or extremely likely to recommend our practice to friends and family   FRIENDS AND FAMILY July 15

AUG 2015 RESULTS – 91%   FRIENDS AND FAMILY August 15

SEP 2015 RESULTS – 98% FRIENDS AND FAMILY September 15

OCT 2015 RESULTS – 86% FRIENDS AND FAMILY October 15

NOV 2015 RESULTS – 90% FRIENDS AND FAMILY November 15

Dec 2015 RESULTS – 93% FRIENDS AND FAMILY December 15

Jan 2016 RESULTS – 90% FRIENDS AND FAMILY January 16

Feb 2016 RESULTS – 90% FRIENDS AND FAMILY February 16

Mar 2016 RESULTS – 87.5%  FRIENDS AND FAMILY March 16

April 2016 Results – 86%  FRIENDS AND FAMILY April 16

May 2016 RESULTS – 94%  FRIENDSANDFAMILYMay16

June 2016 RESULTS – 82%  FRIENDS AND FAMILY June 16

July 2016 RESULTS – 97% FRIENDS AND FAMILY July 16

Aug 2016 RESULTS – 80% FRIENDS AND FAMILY August 16

Sep 2016 RESULTS – 94% friends-and-family-september-16

Nov 2016 RESULTS – 86% friendsxandxfamilyxnovemberx16

Dec 2016 RESULTS – 94% FRIENDS AND FAMILY December 16

Jan 2017 RESULTS – 92% FRIENDS AND FAMILY January 2017

Feb 2017 RESULTS – 83% FRIENDS AND FAMILY February 2017

Mar 2017 RESULTS -99% FRIENDS AND FAMILY March 2017

May 2017 RESULTS – 66% FRIENDS AND FAMILY May 2017

June 2017 RESULTS -84%  FRIENDS AND FAMILY June 2017

July 2017 RESULTS – 98.5%    FRIENDS AND FAMILY July 2017

Aug 2017 RESULTS – 89%    FRIENDS AND FAMILY Aug 2017

Sep 2017 RESULTS – 89%    FRIENDS AND FAMILY Sep 2017

Oct 2017 RESULTS – 93%     FRIENDS AND FAMILY Oct 2017

Nov 2017 RESULTS – 89%    FRIENDS AND FAMILY Nov 2017

Dec 2017 RESULTS – 90%    FRIENDS AND FAMILY Dec 2017

Jan 2018 RESULTS – 91%     FRIENDS AND FAMILY Jan 2018

Feb 2018 RESULTS -92%     FRIENDS AND FAMILY Feb 2018

Mar 2018 RESULTS – 90%    FRIENDS AND FAMILY Mar 2018

Apr 2018 RESULTS – 91%   FRIENDS AND FAMILY Apr 2018

Opening Times
Monday7.20am - 6.00pm
Tuesday7.00am - 6.00pm
Wednesday7.30am - 6.00pm
Thursday7.30am - 6.00pm
Friday7.00am - 6.00pm
SaturdayClosed
SundayClosed