NHS CONSTITUTION – HOW DR STEPHENSON AND PARTNERS IMPLEMENTS THIS
- Provides a comprehensive service, available to all irrespective of age, disability, gender reassignment, race, religion or belief, sex or sexual orientation and has a duty to respect their human rights.
- Promotes equality through the service, providing and by paying particular attention to groups or sections of society where improvments in health and life expectancy are not keeping pace with the rest of the population.
- Provides access to services based on clinical need, not on an individual’s ability to pay.
- Aspires to the highest standards of excellence and professionalism, providing safe and effective high-quality care focused on patient experience.
- Ensures that it is effectively lead and managed and it staff receive relevant education, training and development.
- Its Services reflect the needs and preferences of patients, their families and carers who will be involved in and consulted on all decisions about their care and treatment.
- Ensures that it works across organisational boundaries and in partnership with other organisations in the interests of patients, local communities and the wider population.
- Is Accountable to the public, communities and patients that it serves.
- Supports staff when they raise concerns about the service by ensuring their concerns are fully investigated and that there is someone independent, outside of the team, to speak to.
THE PATIENTS RESPONSIBILITIES:
- To make a significant contribution to their own and their family’s good health and wellbeing, and take some repsonsibility for it.
- To treat NHS staff and other patients with respect and recognise that causing a nusiance or disturbance on NHS premises could result in prosecution.
- To provide accurate information about the health, condition and status.
- To keep appointments, or cancel within reasonable time.
- To follow the course of treatment which they have agreed, and talk to their clinician if they find this difficult.
- To participate in important public health programmes such as vaccination.
- To ensure that those closest to them are awre of their wishes about organ donation.
- To give feedback – both positives and negative – about the treatment and care they have received, including any adverse reactions they may have had.